We are committed to maintaining the accuracy, confidentiality, and security of your personally identifiable information (“Personal Information”). Our privacy policy, outlined below, governs our actions related to the collection, use, and disclosure of Personal Information and is based on the values set by the Canadian Standards Association’s Model Code for the Protection of Personal Information and Canada’s Personal Information Protection and Electronic Documents Act(PIPEDA).

1. Information We Collect

We collect the following information when you use our Website or services:

  • Personal details: Your name, email, phone number, and address for ordering, delivery, and communication.
  • Payment details: Information necessary to process transactions.
  • Cookies and tracking data: For analytics and Website improvements, as explained in our Cookie Policy.

2. How We Use Your Data

We use the data we collect for the following purposes:

  • To process your orders and reservations.
  • To improve our services and personalize your Website experience.
  • To communicate with you regarding your orders or other relevant information.
  • To comply with legal obligations.
  • To offer you additional products and services we believe you might be interested in, with your consent.

3. Consent

Providing us with your Personal Information is always your choice. However, your decision not to provide certain information may limit our ability to provide you with our products or services. By providing us with your information for an order, you imply consent for its collection and use for that specific purpose. We won’t require you to consent to the collection, use, or disclosure of information as a condition to supply a product or service, except as necessary to provide it. For marketing communications, we will obtain your express consent as required by Canada’s Anti-Spam Legislation (CASL).

4. Limiting Collection, Use, Disclosure, and Retention

The Personal Information collected will be limited to what’s necessary for the purposes we’ve identified. With your consent, we may collect information from you in person, over the phone, or via mail, fax, or the Internet. Your Personal Information will only be used or disclosed for the purpose for which it was collected unless you’ve otherwise consented, or when required or permitted by law. We’ll only retain Personal Information for the period necessary to fulfill the purpose for which we collected it or as legally required.

5. Data Protection & Security

Your information is stored securely, and we use industry-standard encryption to protect sensitive data. We take all reasonable precautions to protect your Personal Information from any loss or unauthorized use, access, or disclosure. However, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security. You assume the risk of sending us any Personal Information you send through the Service.

6. Third-Party Sharing

We never sell or trade your personal information. However, we may share data with third-party service providers (like payment processors, web hosting providers, or analytics services) who assist us in operating our Website and providing our services. These third parties only have access to your Personal Information to perform specific tasks on our behalf, and we prohibit them from disclosing or using it for any other purpose. We may also disclose your Personal Information if required by law or in response to valid requests by public authorities (e.g., a court or a government agency).

7. Customer Access and Complaints

Upon request, you will be informed of the existence, use, and disclosure of your Personal Information, and you’ll be given access to it. You may verify the accuracy and completeness of your Personal Information and request that it be amended if appropriate. However, in certain legally permitted circumstances, we may not disclose specific information to you (e.g., if other individuals are referenced or due to legal, security, or commercial proprietary restrictions). You can direct any questions or inquiries about our privacy policy or practices by contacting us at support@havelibarandgrill.com.

Cookie Policy

We use cookies and similar tracking technologies to enhance your experience, track activity on our Website, and hold certain information. By using our Website, you consent to our use of cookies in accordance with this policy.

1. Types of Cookies We Use

  • Essential Cookies: Required for basic Website functionality.
  • Preference Cookies: Used to remember your preferences and various settings.
  • Analytics Cookies: Help us understand how users interact with our Website, tracking things like pages visited and time spent on those pages. We may use services like Google Analytics for this purpose.
  • Advertising Cookies: Used for targeted promotions and remarketing, which allows us to advertise on third-party websites based on your past visits. We may use services like Google AdWords and Facebook for this.

2. Managing Cookies

Cookies are widely used, and most web browsers are initially configured to accept cookies automatically. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, some Website features may not function properly without them, and you may not experience optimal performance of our Website.