Terms & Conditions
1. Introduction and Acceptance of Terms
Welcome to Havelibar & Grill (“Website”), located at 1033 Prospect St, Fredericton, NB E3B 3B9, Canada. By accessing or using our Website (www.havelibarandgrill.com), you agree to be bound by these Terms and Conditions. If you don’t accept these terms, you must discontinue use immediately. Your continued use of the Website after any updates signifies your acceptance of the revised terms.
2. User Conduct and Website Access
You can only use our Website for lawful purposes. Unauthorized access, hacking, and tampering with the Website’s security features are strictly prohibited. To place orders online or create an account, you must be at least 19 years old, which is the age of majority in New Brunswick.
3. Order & Payment Terms
All sales are final. Refunds are only provided under specific circumstances as detailed in our Refund, Returns, and Chargeback Policy below. Havelibar & Grill reserves the right to reject any order for any reason, including but not limited to payment authorization failures, suspected fraud, or operational constraints. Prices on the Website may change at any time and might not always reflect in-store pricing.
4. Intellectual Property Rights
All content on this Website, including text, images, logos, and design, is owned by Havelibar & Grill and is protected by copyright, trademark, and other intellectual property laws. You cannot reproduce, distribute, or modify Website content without our prior written permission.
5. Limitation of Liability
We aren’t liable for any damages arising from your use of this Website, including but not limited to delays in order processing, incorrect pricing, or service interruptions. We don’t guarantee the accuracy of content or the availability of menu items.
6. Privacy Policy
We are committed to maintaining the accuracy, confidentiality, and security of your personally identifiable information (“Personal Information”). Our privacy policy, outlined below, governs our actions related to the collection, use, and disclosure of Personal Information and is based on the values set by the Canadian Standards Association’s Model Code for the Protection of Personal Information and Canada’s Personal Information Protection and Electronic Documents Act(PIPEDA).
6.1. Information We Collect
We collect the following information when you use our Website or services:
- Personal details: Your name, email, phone number, and address for ordering, delivery, and communication.
- Payment details: Information necessary to process transactions.
- Cookies and tracking data: For analytics and Website improvements, as explained in our Cookie Policy.
6.2. How We Use Your Data
We use the data we collect for the following purposes:
- To process your orders and reservations.
- To improve our services and personalize your Website experience.
- To communicate with you regarding your orders or other relevant information.
- To comply with legal obligations.
- To offer you additional products and services we believe you might be interested in, with your consent.
6.3. Consent
Providing us with your Personal Information is always your choice. However, your decision not to provide certain information may limit our ability to provide you with our products or services. By providing us with your information for an order, you imply consent for its collection and use for that specific purpose. We won’t require you to consent to the collection, use, or disclosure of information as a condition to supply a product or service, except as necessary to provide it. For marketing communications, we will obtain your express consent as required by Canada’s Anti-Spam Legislation (CASL).
6.4. Limiting Collection, Use, Disclosure, and Retention
The Personal Information collected will be limited to what’s necessary for the purposes we’ve identified. With your consent, we may collect information from you in person, over the phone, or via mail, fax, or the Internet. Your Personal Information will only be used or disclosed for the purpose for which it was collected unless you’ve otherwise consented, or when required or permitted by law. We’ll only retain Personal Information for the period necessary to fulfill the purpose for which we collected it or as legally required.
6.5. Data Protection & Security
Your information is stored securely, and we use industry-standard encryption to protect sensitive data. We take all reasonable precautions to protect your Personal Information from any loss or unauthorized use, access, or disclosure. However, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security. You assume the risk of sending us any Personal Information you send through the Service.
6.6. Third-Party Sharing
We never sell or trade your personal information. However, we may share data with third-party service providers (like payment processors, web hosting providers, or analytics services) who assist us in operating our Website and providing our services. These third parties only have access to your Personal Information to perform specific tasks on our behalf, and we prohibit them from disclosing or using it for any other purpose. We may also disclose your Personal Information if required by law or in response to valid requests by public authorities (e.g., a court or a government agency).
6.7. Customer Access and Complaints
Upon request, you will be informed of the existence, use, and disclosure of your Personal Information, and you’ll be given access to it. You may verify the accuracy and completeness of your Personal Information and request that it be amended if appropriate. However, in certain legally permitted circumstances, we may not disclose specific information to you (e.g., if other individuals are referenced or due to legal, security, or commercial proprietary restrictions). You can direct any questions or inquiries about our privacy policy or practices by contacting us at support@havelibarandgrill.com.
7. Cookie Policy
We use cookies and similar tracking technologies to enhance your experience, track activity on our Website, and hold certain information. By using our Website, you consent to our use of cookies in accordance with this policy.
7.1. Types of Cookies We Use
- Essential Cookies: Required for basic Website functionality.
- Preference Cookies: Used to remember your preferences and various settings.
- Analytics Cookies: Help us understand how users interact with our Website, tracking things like pages visited and time spent on those pages. We may use services like Google Analytics for this purpose.
- Advertising Cookies: Used for targeted promotions and remarketing, which allows us to advertise on third-party websites based on your past visits. We may use services like Google AdWords and Facebook for this.
7.2. Managing Cookies
Cookies are widely used, and most web browsers are initially configured to accept cookies automatically. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, some Website features may not function properly without them, and you may not experience optimal performance of our Website.
You can opt-out of Google Analytics by installing the Google Analytics opt-out browser add-on. For advertising cookies, you can often manage settings through Google Ads Settings, Facebook’s ad preferences, or industry opt-out initiatives like the Digital Advertising Alliance of Canada (youradchoices.ca).
8. Refund, Returns, and Chargeback Policy
8.1. Refunds & Cancellations
Orders cannot be canceled once placed, except for extreme circumstances determined at our sole discretion. If an order is incorrect or of poor quality, you must contact us at support@havelibarandgrill.com within 24 hours of delivery or pick-up. Refunds or other resolutions are provided at our discretion based on the specific issue.
8.2. Chargebacks
We take fraudulent chargebacks seriously. If an unauthorized chargeback is initiated, we reserve the right to challenge itthrough your bank or payment processor and may blacklist the user from future transactions or services.
8.3. Returns
As a food service provider, we do not accept returns of food items. If you have an issue with an order, please contact us immediately for resolution as per our refund policy.
9. Third-Party Websites
Our Website may contain links to other third-party sites or services that are not owned or controlled by Havelibar & Grill. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party sites or services. We strongly advise you to read the terms and conditions and privacy policies of any third-party websites that you visit, as our policies will no longer apply once you leave our Website. You use such sites and services at your own risk.
10. Governing Law and Jurisdiction
These Terms shall be governed by and construed in accordance with the laws of New Brunswick, Canada, and the federal laws of Canada applicable therein, without regard to its conflict of law provisions. Any disputes must be resolved exclusively in the courts of Fredericton, New Brunswick.
11. Severability
If any provision of these Terms is found to be invalid, unlawful, or unenforceable by a competent authority, that provision will be removed to the minimum extent necessary, and the remaining provisions will continue in full force and effect.
12. Entire Agreement
These Terms and Conditions, including all incorporated policies, represent the entire agreement between you and Havelibar & Grill regarding the Website and supersede all prior understandings.
13. Contact Information
If you have any questions or concerns about these Terms and Conditions, please contact us at:
Haveli Bar & Grill
1033 Prospect St, Fredericton, NB E3B 3B9, Canada
Phone: +1-506-370-0009
Email: support@havelibarandgrill.com